How We Protect Your Privacy
A quick overview of the key pillars of 9mup's Privacy Policy.
SSL Encryption
All your information is protected with 256-bit SSL encryption. From login to payment, every step is encrypted — no one outside can read it.
Never Sold to Third Parties
9mup never sells your personal information to any third party. Your name, phone number, or email is never shared with advertisers.
Secure Data Storage
Your information is stored on secure servers. Regular security audits are conducted and firewalls are in place to prevent unauthorized access.
Only Necessary Data
9mup only collects the information necessary to provide its services. No unnecessary data is requested or stored.
Right to Rectification
You have the right to update or correct your personal information at any time. This can be done directly through your account settings or by contacting support.
Cookie Controls
9mup uses cookies to improve your experience. You can disable cookies from your browser settings at any time, though some features may become limited.
By using 9mup's services, you are agreeing to this Privacy Policy. Please read it carefully — it is important to understand everything before making decisions about your information.
1 What Information We Collect
Certain personal information is collected when you register and use 9mup's services. This information is used solely to provide you with the best experience. What we collect includes:
- Identity Information: Full name, date of birth, national ID number (for verification purposes).
- Contact Information: Mobile number, email address, current residential address.
- Financial Information: Payment method details (Mobile Banking/Nagad number, bank account — we do not store full card details).
- Device & Log Information: IP address, browser type, operating system, login time and date.
- Usage Information: Games played, time spent, and betting history.
- Cookies & Tracking Information: Tracks your activity on the site to improve your experience.
Full credit or debit card numbers are never stored on 9mup's servers. All payments are processed through secure third-party gateways.
2 How Your Information Is Used
9mup uses collected information solely for specific purposes. No data is ever used unnecessarily or for irrelevant ends. The primary uses are:
- Account creation, management, and verification.
- To process deposits, withdrawals, and other financial transactions.
- Providing customer service and support.
- To detect and prevent fraud, money laundering, and other illegal activities.
- To ensure the security and stability of the platform.
- Meeting legal and regulatory obligations.
- Sending relevant offers and promotions based on your preferences (only with your consent).
- To improve service quality and develop new features.
Your information is never shared with third parties for advertising purposes. If you wish to opt out of marketing communications, please contact support.
3 Information Sharing & Disclosure
9mup does not sell your personal information. However, limited data may need to be shared in certain specific circumstances:
- Payment Processors: Necessary information is shared with trusted payment gateways to process deposits and withdrawals.
- Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
- Fraud Prevention: Limited information may be shared with fraud detection service providers.
- Technology Partners: Technology companies involved in platform operations, all operating under strict confidentiality agreements.
Any third party with whom information is shared may only use that data for the specified purpose. They are not permitted to use it for their own purposes.
4 Cookie Policy
9mup uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
- Essential Cookies: The site cannot function without these cookies, as they are essential for maintaining login sessions and ensuring security.
- Performance Cookies: Used to analyze site load speeds and identify pages that experience the most issues.
- Functional Cookies: Remembers your language preferences and other settings.
- Analytics Cookies: Used to analyze user behavior and improve the service.
Cookies can be disabled from your browser settings. However, turning off certain cookies may limit or break some features of the site.
5 Data Retention & Retention Period
9mup retains your information for as long as your account is active and the service is in use. Even after account closure, certain data may be kept for the following reasons:
- To meet legal obligations (typically 5–7 years).
- For dispute resolution or to substantiate claims.
- For fraud prevention and investigation purposes.
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
Your information is stored in encrypted form in a secure data center. Regular backups are maintained and measures are in place to protect against data loss.
6 Your Rights
As a 9mup user, you have certain important rights regarding your own information:
- Right to Know: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data in certain circumstances (unless retention is required by law).
- Right to Restrict Processing: In some cases, you may request that processing of your information be temporarily suspended.
- Marketing Opt-Out: You may opt out of promotional communications at any time.
- Data Portability: You may request a copy of specific data in a standard, portable format.
To exercise any of the rights above, please contact our support team. Requests are typically processed within 30 business days.
7 Security Measures
9mup follows industry-standard security practices to protect your information. The core elements of our security framework are:
- 256-bit SSL/TLS encryption — all data transmissions are encrypted.
- Multi-Factor Authentication (MFA) option — for enhanced login security.
- Regular security audits and penetration testing.
- 24/7 security monitoring and detection of unusual activity.
- Staff data protection training and restricted access controls.
- Automated backups and disaster recovery planning.
While we secure our servers on our end, it is your responsibility to keep your password strong and not share it with others. If you notice any suspicious activity, contact support immediately.
8 Child Protection
9mup strictly does not provide services to anyone under 18 years of age. We do not knowingly collect any information from minors.
If a minor has accidentally created an account and we identify this, the account will be immediately closed and all associated data deleted. Parents or guardians who become aware of a child's account should contact our support team.
9 Policy Changes
9mup may update this Privacy Policy from time to time. When changes are made:
- The updated policy will be published on this page with a revised date.
- For significant changes, you will be notified via your registered email or through the platform.
- Continued use of the service after changes take effect will be considered acceptance of the updated policy.
We recommend checking this page regularly.
10 Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with our support team. We are always ready to assist you.
Email: [email protected]
Live Chat: Direct chat support is available after logging into the platform.
Response time: typically within 24–48 hours.
Type of Information & Purpose of Use
| Type of Information | Reason for Collection | Retention Period |
|---|---|---|
| Name & Identity | Account Verification | 5 years after account closure |
| Mobile & Email | Contact & Security | 5 years after account closure |
| Payment Information | Transaction Processing | 7 years as required by legal obligation |
| IP & Device Information | Security & Fraud Prevention | 12 months |
| Gaming History | Service Improvement & Dispute Resolution | 3 years after account closure |
| Cookie Data | Experience Enhancement & Analytics | End of session or up to 1 year |
Frequently Asked Questions About Privacy
Your information is secure — join with confidence!
Your privacy is our top priority at 9mup. Enjoy gaming in a secure environment — register for free today.