Our Core Responsible Gaming Principles
Responsible gaming at 9mup is more than a policy — it is a genuine commitment to every player on our platform.
Age Verification
9mup strictly prohibits anyone under 18 from registering or playing. Age verification is mandatory at registration. Protecting minors is our highest priority.
Setting a Deposit Limit
Set your own daily, weekly, or monthly deposit limit at your convenience. Once set, you cannot exceed that limit, which helps you stay in control of your budget.
Session Time Controls
Set your own daily gaming time limit. Once the limit is reached, you will receive an automatic alert and your session will end.
Voluntary Break
Whenever you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. No bets or deposits can be made during this period.
Permanent or Long-Term Exclusion
If you feel you may be developing an addiction, you have the option to close your account for 6 months, 1 year, or permanently. We fully respect this decision.
Expert Support
The 9mup support team is available 24/7 for any concerns. If you are worried about gaming addiction, we can provide guidance on professional support — completely confidentially.
1 What is responsible gaming?
Responsible gaming means treating gaming as a healthy form of entertainment — not as a solution to financial or personal problems. The core goal of 9mup's responsible gaming policy is to ensure every player enjoys themselves within their own means and time.
Online gaming is growing rapidly in Bangladesh — and with that opportunity comes certain risks. 9mup believes an informed player is a responsible player, which is why we provide responsible gaming education and tools directly on the platform.
Gaming becomes a problem when it crosses from habit into addiction. Financial loss, strained family relationships, or mental stress caused by gaming means it is no longer entertainment. 9mup wants to make sure it never comes to that.
Responsible gaming at 9mup is not an add-on rule — it is the foundation of everything we do. Player well-being and satisfaction are key to our long-term success.
2 Warning Signs of Problem Gaming
Gaming addiction does not happen overnight — it builds gradually. Certain common signs can help you catch it early. If you notice any of the following in your life, it may be time to reflect:
- Spending beyond your set budget repeatedly.
- Thinking about placing more bets to chase losses.
- Lying to family or friends about your gaming.
- Gaming is affecting your work, studies, or social life.
- You feel restless or irritable when you cannot game.
- You are spending money on gaming that is borrowed or set aside for emergencies.
- You have tried to stop gaming but keep failing.
If you notice one or more of the signs above in yourself, contact 9mup support without delay. There is nothing to be ashamed of — seeking help is the smart thing to do.
3 Safe & Responsible Gaming Habits
Responsible gaming does not mean quitting — it means building the right habits. Here are some proven tips from 9mup:
- Set Your Budget in Advance: Decide in advance how much you will spend each week or month — and never exceed that limit.
- Set Your Time Limit: Decide how long you will play each day. Set an alarm or timer.
- Play When You Are in a Good Headspace: Avoid gaming when you are stressed, sad, or angry.
- Learn to Accept Losses: Losses are a normal part of gaming. Do not chase losses by continuing to play in hopes of winning back what you lost.
- Take a Break: Take at least a 10-minute break every hour. Get up, walk around, and drink some water.
- Keep gaming separate: Do not think of gaming as a source of income — it is entertainment.
- Stay Open with Your Family: Be honest with your family about your gaming.
4 9mup's Protection Tools
The 9mup platform includes several built-in protection tools that you can activate yourself. Use these tools directly to ensure responsible gaming:
| Tool | Description | Time to take effect |
|---|---|---|
| Deposit Limit | Set a maximum daily / weekly / monthly deposit | Immediately |
| Loss Limit | Set a loss threshold to automatically end your session | Immediately |
| Session Time Limit | Maximum continuous play time allowed | Immediately |
| Cooling-Off Period | Voluntary break from 1 day to 30 days | Immediately |
| Self-Exclusion | Account closure for 6 months, 1 year, or permanently | Within 24 hours |
After logging in, you can activate any tool from Account Settings > Responsible Gaming. If you need help, reach out via the support chat.
5 Self-Assessment
Ask yourself the questions below. Answer honestly — no one is watching. This is for you:
Question 1
Have you spent more on gaming last month than you planned?
Question 2
Do you feel mentally uneasy or irritable when you try to stop gaming?
Question 3
Have family or loved ones expressed concern about your gaming?
Question 4
Do you find yourself thinking about placing more bets to win back money you have lost?
Question 5
Is gaming disrupting your sleep, eating, or work routine?
Question 6
Do you keep coming back even when you try to stop gaming?
This is a warning sign. Contact 9mup support today or use the self-exclusion tool. Seeking professional help is completely normal and the right thing to do.
6 How to Set Limits — Step by Step
Setting protection limits on 9mup is quick and straightforward. It only takes a few minutes:
Log in to your account
Log in to the 9mup website using your username and password.
Click on the Profile Icon
Click the profile icon in the top-right corner to open the account menu.
Open the "Responsible Gaming" section
From the menu, select the "Responsible Gaming" option.
Choose Your Preferred Tool
Deposit Limit, Time Limit, Cooling-Off, or Self-Exclusion — choose whatever works for you.
Set and Save Your Limit
Enter an amount or time, then click "Save" to activate.
Check the confirmation
A confirmation message will be sent to your registered email. If you do not receive it, contact support.
Decreasing a limit takes effect immediately. Increasing a limit is subject to a 24–72 hour waiting period — this is intentional, to prevent impulsive decisions.
7 For Family & Loved Ones
If you feel a family member or close friend is gaming excessively, you can help. Responsible gaming is not just the player's responsibility — family plays an important role too.
- Talk Without Judgment: Express your concern without blaming them. Listen and try to understand.
- Share information: Let them know about the responsible gaming tools and support available.
- Alternative Entertainment: Plan activities to spend time on together outside of gaming.
- Stay alert yourself: Make sure underage family members cannot access 9mup or any other gaming platform.
- Seek Professional Help When Needed: If the situation is serious, seek advice from a mental health professional.
Your concern and support can make a real difference in keeping a player on the right track. 9mup is committed to standing by its community.
8 Where to Get Help
Gaming addiction is a health issue — not a sign of weakness. Reaching out takes courage. 9mup offers the following ways to get support:
Live Chat Support
The 9mup support team is available 24 hours a day, 7 days a week. Reach out via live chat anytime for anything related to responsible gaming.
Email Support
Email us at [email protected]. We will send you expert advice and a list of resources related to gaming addiction.
Self-Help Center
The 9mup Help Center offers a responsible gaming guide, FAQs, and video tutorials on how to use the available tools.
Professional Referral
If needed, the 9mup team can connect you with mental health service providers in Bangladesh.
FAQ
Start Your Responsible Gaming Journey Today
Gaming at 9mup is about more than winning — it's a blend of fun, safety, and responsibility. Join us today and commit to playing responsibly.